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RESERVATIONS  (314) 333 25 60 / 23 24 / 19 80

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Terms and Conditions

 

Relevant Information

 

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services, as well as the purchase of our products, will imply that you have read and accepted the Terms and Conditions of Use in this document. All products that are offered by our website may be created, collected, sent or presented by a third website and in such case they would be subject to their own Terms and Conditions. In some cases, to acquire a product, registration by the user will be necessary, with the input of reliable personal data and definition of a password.

The user can choose and change the password for their account administration access at any time, in case it has been registered and that is necessary for the purchase of any of our products. http://www.hotelstarmanzanillo.com does not assume the responsibility in case of delivering this key to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of the stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In
cases verification may be required via email.
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The prices of the products offered in this Online Store are valid only in the purchases made on this website.

 

License

 

Hotel Star de Manzanillo SA de CV through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

 

Unauthorized use

 

If applicable (for sale of software, templates, or other product design and programming) you can not place one of our products, modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.

 

Property

 

You can not declare intellectual or exclusive property to any of our products, modified or unmodified. All products are the property of the content providers. In the event that it is not specified otherwise, our products are provided without any kind of guarantee, express or implicit. In no case will this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

 

Reservation Policy, Reimbursement and Guarantee

  • All rates published on our website www.hotelstarmanzanillo.com are rack rates. That is, they are the highest rates that are charged per room in any period of the year. All our rates do not include VAT, as well as the Lodging Tax. All rates, promotions and discounts are subject to change without notice. For this reason it is important that people interested in booking contact one of our reservations agents via phone or to our email hotelstar.mzo@gmal.com to receive more information on room types, prices, promotions of the month, discounts (only if applicable ). As well as to receive instructions on how to make your payment. In addition, we will also send you this document via email. All rooms are subject to availability unless the guest has guaranteed their reservation by making a deposit, transfer or by telephone with a credit card. While this requirement has not been met, the rooms will be available for sale and prices and / or promotions subject to change without prior notice. To guarantee a room, the payment options are exclusively those indicated below: See Accepted payment options In the case of deposits and / or bank transfers, it is mandatory that the guest notify their payment to the reservations department at least 48 hrs. Prior to the date of your reservation through an email that includes your scanned receipt. In addition, for the reservation to be valid you must receive an email from the hotel confirming it. Of not doing it 48 hrs. before then the reservation will be subject to availability. Later one of our representatives will contact you by phone or email to confirm that the transaction was completed. Only reservations whose charge has been completed are considered GUARANTEED. We recommend to all people interested in booking rooms that you read with special care the section corresponding to cancellation Policies BEFORE you proceed to book your room.

Important:
  • Upon completion of the reservation process, both the guest and Hotel Star undertake to comply with the hotel's internal regulations; as well as to respect and act in accordance with what is stated in our Reservation, Cancellation and Reimbursement Policies.

  • Hotel Star disclaims responsibility in the event that there are misunderstandings by the guest caused because the latter has omitted to read this document carefully. This is detailed information that we provide to all guests at the time their reservation is confirmed.

  • This information is also published for consultation on our website www.hotelstarmanzanillo.com

 

Reservations made through Travel Agencies:
  • In the case of reservations made through travel agencies such as BestDay, Booking.com, Expedia, Despegar.com, Hotels.com, etc; the guest must deliver to the receptionist the printed voucher corresponding to their reservation.

 

Cancellation Policies.

You booked through a Travel Agency or on the Internet:
  • If you wish to modify or cancel the reservation you made through a Travel Agency such as Best Day, Booking.com, Despegar.com, Expedia, Hotels.com, etc. Please contact them at the Customer Service telephone number provided at the time of making your reservation.

 

Usted reservó directamente con Hotel Star:
  • If you wish to modify or cancel your reservation, please contact one of our reservations agents immediately by phone or email. We suggest consulting the section corresponding to Hotel Star Cancellation Policies before contacting us.

 

The following describes our General Cancellation Policies:
  • Reservations canceled at least 12 days prior to the reservation date will be exempt from charges ALWAYS AND WHEN THEY HAVE BEEN MADE IN CASH. In the event that the payment has been made by credit card, debit card, deposit, bank transfer or PayPal, APPLY A CHARGE OF 6% OF THE TOTAL PAYMENT FOR THE CONCEPT OF BANK COMMISSION. Any refund will be made via deposit, bank transfer or Via PayPal. However, the client also has the option to modify the date of your reservation WITHOUT SUFFERING PENALTIES, provided you contact us by phone or email AT LEAST ONE DAY BEFORE THE DATE ON WHICH YOUR RESERVATION WAS ORIGINALLY PROGRAMMED so we can make the relevant changes. Any cancellation or modification must be confirmed by the hotel electronically so that it is considered valid. * Restrictions apply ** Subject to availability.

  • Reservations canceled 5 to 11 days prior to the reservation date will be subject to a penalty equivalent to 35% of the total amount of one night's lodging. All refunds will be made exclusively via bank deposit or electronic transfer. However, the client also has the option to modify the date of your reservation WITHOUT SUFFERING PENALTIES, provided you contact us by phone or email AT LEAST ONE DAY BEFORE THE DATE ON WHICH YOUR RESERVATION WAS ORIGINALLY PROGRAMMED so we can make the relevant changes. Any cancellation or modification must be confirmed by the hotel electronically so that it is considered valid. * Restrictions apply ** Subject to availability.

  • Reservations canceled 2 to 4 days prior to the reservation date will be subject to a penalty equivalent to 50% of the total amount of one night's lodging. All refunds will be made exclusively via bank deposit or electronic transfer. However, the client also has the option to modify the date of your reservation WITHOUT SUFFERING PENALTIES, provided you contact us by phone or email AT LEAST ONE DAY BEFORE THE DATE ON WHICH YOUR RESERVATION WAS ORIGINALLY PROGRAMMED so we can make the relevant changes. Any cancellation or modification must be confirmed by the hotel electronically so that it is considered valid. * Restrictions apply ** Subject to availability.

  • Reservations canceled 1 day prior to the reservation date will be entitled to a penalty equivalent to 100% of the total amount of one night's lodging. However, the client also has the option to modify the date of your reservation WITHOUT SUFFERING PENALTIES, provided you contact us by phone or email AT LEAST ONE DAY BEFORE THE DATE ON WHICH YOUR RESERVATION WAS ORIGINALLY PROGRAMMED so we can make the relevant changes. Any cancellation or modification must be confirmed by the hotel electronically so that it is considered valid. * Restrictions apply ** Subject to availability.

  • All reservations that have NOT BEEN CANCELED IN ADVANCE (NO SHOWS) will be entitled to a charge equivalent to 100% of the cost equivalent to one night's lodging WITHOUT THE RIGHT TO MODIFY THE DATE ON YOUR RESERVATION.

  • All reservations may be modified (date, room type, etc.) WITHOUT EXTRA CHARGE ALWAYS AND WHEN THE GUEST DOES KNOW THE DEPARTMENT OF RESERVATIONS IN ADVANCE.

 

Important:
  • All modifications related to changing dates, room type or a number of rooms must be requested in advance.

  • The new reservation date must not exceed 3 months after the date originally reserved and may not be modified more than once.

  • All changes will be subject to availability. Check with our agents if there are rooms available for the date that you are interested in.

  • Does not apply during high season, holidays and weekends.

 

Reimbursement Policies

We will only proceed to make a refund when it comes to errors attributable to Hotel Star and that would be the following cases:

  • When a charge has been made higher than the charge that would correspond to the type of room that the guest has booked.

  • When the number of nights charged to the guest exceeds the number of nights the guest has stayed.

  • When in compliance with the Policies of Cancellation of the Posada La Casona de Cortés the guest is entitled to receive a refund.

  • EVERY refund will be made exclusively through a bank deposit or electronic transfer directly to the client's account. NO REIMBURSEMENT WILL BE MADE IN CASH.

  • Refunds can take 5 to 15 days before being reflected in the customer's account statement. If not, please contact our accounting department to verify the status of your refund.

Anti-fraud check

 

The purchase of the customer can be postponed for the anti-fraud check. It can also be suspended for more time for a more rigorous investigation, to avoid fraudulent transactions.

 

Privacy

 

This website http://www.hotelstarmanzanillo.com guarantees that the personal information that you send has the necessary security. The data entered by the user or in the case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements. The subscription to advertising email newsletters is voluntary and could be selected at the time of creating your account.

Hotel Star de Manzanillo SA de CV reserves the right to change or modify these terms without prior notice.